Frequently Asked Questions

Q: Do you have any reference documents for the QoE Schema that you use?

A: Yes, in fact, I follow the MS-QOE Quality of Experience Monitoring Server Protocol document that can be found here:
https://msdn.microsoft.com/en-us/library/office/cc431512(v=office.12).aspx

Q: What are some of the key metrics you think are important to watch?

A: It is a good idea to first read through the Call Quality Methodology document that describes what Microsoft considers important.  It can be found here:
http://www.microsoft.com/en-us/download/details.aspx?id=47724